The NEW AIAM 310 Negotiating Conflict
Total Credits: 2 including 2 CE Credit
- Average Rating:
- 164
- Categories:
- AIAM Training
- Speaker:
- Jeff Odom
- Duration:
- 2 Hours
- License:
- Expires 30 day(s) after program date.
Description
AIAM 310 examines how to successfully handle conflict by understanding the different types of conflict. Topics include working with difficult people, solution strategies for conflict, and using positive language.
Outline
- Housekeeping
- Unauthorized Entities
- Attendance
- Introduction
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- Why should we solve conflict?
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- Creates confusion
- Take sides
- Confidence level erodes
- Creates confusion
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- Creates confusion
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- Productivity suffers
- Increases tension
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- Two Types of Conflict
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- Substantive Conflict
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- Disagreements
- Substance of issues
- Example
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- Personalized Conflict
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- Emotional
- Personalities collide
- Example
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- Solution Strategies
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- Identification
- Move the conflict to substantive issues
- Work to prevent personalization
Hour 2
- Dealing with Difficult People
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- Not personal
- Ask the person what they want
- Listen
- Empty you mind
- Understand the context
- Don’t get distracted
- Use follow trails
- Use body language
- Ask questions
- Take notes
- Confirm your understanding
- Let the person finish talking
- Don’t judge too quickly
- Use Positive Language
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- Negative language pattern
- Accusatory
- Conflict with the Boss
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- Disagree, but don’t be disagreeable
- Don’t make it personal
- Be clear about what you disagree about
- Offer alternatives
- Take things private
- Seek to understand
- No one likes yes people
- Disagree and commit
- Effective Communication
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- Appropriate skills and understanding
- Supportive climate or culture
- Effort
- Conflict Communication Exercise
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- Different Styles of Communication
- Competitor
- Collaborator
- Accommodating
- Compromiser
- Avoider
- Conclusion
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- Attendance
- CE Affidavit
Course Materials
Important CE_Credit Instructions_ABEN (0.73 MB) | Available after Purchase |
AIAM 310 Negotiating Conflict (2.5 MB) | Available after Purchase |
Speaker

Jeff Odom Related Seminars and Products
Education Instructor & Insurance Analyst
Florida Association of Insurance Agents
Jeff graduated from FSU in 1988 and began his insurance career as both a general lines and life and health insurance agent with an independent insurance agency. He moved to the education side of insurance by taking a position with the Department of Financial Services (formerly Department of Insurance), working in the continuing education section. Jeff spent his last four years there the administrator of Continuing Education. At FAIA, Jeff's duties include writing, updating, and revising FAIA's Florida Insurance Research Library, and teaching.
Dates
Thu, Jun 05, 2025 - 8:00 AM to 9:54 AM CDT
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Fri, Jun 20, 2025 - 10:00 AM to 11:54 AM CDT
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Wed, Jul 02, 2025 - 12:00 PM to 1:54 PM CDT
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Tue, Jul 22, 2025 - 2:00 PM to 3:54 PM CDT
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Thu, Aug 07, 2025 - 8:00 AM to 9:54 AM CDT
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Fri, Aug 22, 2025 - 10:00 AM to 11:54 AM CDT
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Thu, Sep 04, 2025 - 12:00 PM to 1:54 PM CDT
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Fri, Sep 19, 2025 - 2:00 PM to 3:54 PM CDT
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Thu, Oct 09, 2025 - 8:00 AM to 9:54 AM CDT
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Fri, Oct 24, 2025 - 10:00 AM to 11:54 AM CDT
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Tue, Nov 04, 2025 - 12:00 PM to 1:54 PM CST
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Wed, Nov 19, 2025 - 2:00 PM to 3:54 PM CST
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Thu, Dec 04, 2025 - 8:00 AM to 9:54 AM CST
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Fri, Dec 19, 2025 - 10:00 AM to 11:54 AM CST
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State Specific Details
State Approval Information DetailsReviews
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