Red and Green Flags for Hiring Customer Service and Sales in Insurance - VOD NO CE
This program is not available for credit.
- Average Rating:
- 1
- Categories:
- Human Resources | Professional Development
- Speaker:
- Nolan Duda
- Course Levels:
- Basic
- Duration:
- 1 Hour
- License:
- Access for 90 day(s) after purchase.
Description
Learn to identify the key indicators of success—or potential challenges—when hiring customer service and sales professionals in this insightful course. Explore the red flags that may signal a poor fit and the green flags that highlight candidates with the skills, attitude, and potential to excel. Gain practical tools and techniques to refine your hiring process, ensuring you build a high-performing, customer-focused team.
Basic Course Information
Learning ObjectivesRed Flags:
- Recognize common red flags in resumes, interviews, and references that may indicate a poor fit for customer service or sales roles
- Understand how to identify behaviors and responses that could signal issues with adaptability, teamwork, or accountability
- Learn strategies to dig deeper into potential concerns without bias or assumptions
Green Flags:
- Identify traits and behaviors that align with success in customer service and sales, such as empathy, resilience, and communication skills
- Learn to evaluate candidates' enthusiasm for the role and alignment with company values during interviews
- Understand how to assess past performance and transferable skills to predict future success
Hiring Best Practices:
- Develop a structured approach to evaluating red and green flags consistently across candidates
- Discover ways to tailor your interview questions and assessments to uncover the right indicators for each role
- Gain confidence in selecting candidates who will contribute to a positive customer experience and drive sales growth
By the end of this course, participants will have the skills to make informed hiring decisions, reducing turnover and building a strong, effective team.
Major Subjects
- Red flags for service people
- Green flags for service people
- Red flags for sales people
- Green flags for sales people
- Hiring best practices
Course Materials
| Red and Green Flags for Hiring Customer Service and Sales in Insurance - Outline (0.08 MB) | Available after Purchase | ||
| Red and Green Flags for Hiring Customer Service Slides (0.29 MB) | Available after Purchase | ||
Speaker
Nolan Duda Related Seminars and Products
Partner
IdealTraits Inc.
Nolan Duda is a dynamic leader and Partner at IdealTraits Inc., where he serves as the Client Experience Manager. With over five years of expertise in sales, marketing, and client success, Nolan has become a trusted authority in staffing and recruitment solutions for the insurance industry. His innovative approach and proven strategies have helped insurance agencies across the country streamline their hiring processes and build high-performing teams.
In his role at IdealTraits, Nolan oversees Marketing, Sales, Retention, and Support, working directly with the executive team to align business objectives with cutting-edge software solutions. He has played a pivotal role in driving growth within the company, expanding teams, and consistently exceeding performance goals. His leadership style focuses on collaboration, accountability, and fostering success for both his team and clients.
A proud graduate of Adrian College, Nolan holds a Bachelors in Business Administration (BBA) with a concentration in Management, paired with a minor in Leadership Ethics. Originally from Coldwater, Michigan, Nolan combines his educational foundation with a passion for helping businesses thrive in a competitive marketplace.
As a speaker, Nolan brings a wealth of knowledge, practical insights, and actionable strategies to insurance professionals. He shares his expertise on optimizing recruitment processes, leveraging technology to attract top talent, and aligning hiring practices with long-term business goals.
Now based in Lake Orion, Michigan, Nolan is dedicated to empowering the insurance industry to embrace innovation in talent acquisition, creating a stronger and more resilient workforce. His sessions are designed to inspire, educate, and equip attendees with the tools needed to achieve sustainable success.
State Specific Details
Basic Course Information
Designed For Anyone involved in hiring across any businessPromo Video
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