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Webcast

Practical Ethics for Insurance Agents


Total Credits: 3 including 3 CE Credit

Average Rating:
Not yet rated
Categories:
Ethics
Speaker:
Charlotte Hicks, CPA, CIC, AAI, ARM
Course Levels:
Basic
Duration:
3 Hours

Dates


Description

How does Ethics theory translate into the day-to-day life of an agent? In this course, we'll examine how our ethical compass is set from childhood, what drives our behavior, and the impact our society has on how we judge ethical behavior. We'll delve into the challenges faced by agents and explore how to build an agency culture that supports ethical behavior. 

Basic Course Information

Learning Objectives
  • Review how ethics is taught to us in an early age through exposure to different situations, environments, people, and cultures
  • Understand how one's personal ethical behavior can shape their experience in an agency, or any role in the insurance industry

Major Subjects
  • Ethics
  • Agency Culture

Course Materials

Speaker

Charlotte Hicks, CPA, CIC, AAI, ARM Related Seminars and Products

AON


Charlotte S. Hicks is the past owner of Glasgow Hicks Company, now part of AON.  She holds degrees in International Economics and Accounting. 

Charlotte was awarded the Young Agent of the Year honor by the Independent Insurance Agents of North Carolina in 2001. She was President of IIANC from 2009-2010. Additionally, she served as the Secretary/Treasurer of the NC Surplus Lines Association, Vice President of the National Instar Users Group, and Secretary/Treasurer of the Upper Delaware Captive Insurance Company. She currently serves on the Board of Directors of the North Carolina Insurance Underwriting Association.

A long-time advocate for professional education, Charlotte is an instructor for the Risk and Insurance Education Alliance, the NC Department of Insurance, and other insurance companies and organizations. She has been a speaker for state, national, and international events on insurance, marketing, and business management.

As a business and insurance consultant, Charlotte has worked with clients all over North America and as far away as South Africa, Slovenia, and Russia. She is the founder of Nowpreneur, which helps companies systemize their marketing and to maximize profitability as they grow.  

Charlotte is a Past President of the Wilmington West Rotary Club and the Commodore of the Carolina Yacht Club. A former competitive sailor, she is a Certified Race Officer, and PADI Master Scuba Diver Trainer. She devotes most of her free time to regatta management and underwater photography.


Dates

Tue, Feb 10, 2026 - 8:00 AM to 10:59 AM CST
Thu, Feb 26, 2026 - 12:00 PM to 2:59 PM CST
Tue, Mar 10, 2026 - 8:00 AM to 10:59 AM CDT
Thu, Mar 26, 2026 - 12:00 PM to 2:59 PM CDT
Tue, Apr 14, 2026 - 8:00 AM to 10:59 AM CDT
Thu, Apr 30, 2026 - 12:00 PM to 2:59 PM CDT
Tue, May 12, 2026 - 8:00 AM to 10:59 AM CDT
Thu, May 28, 2026 - 12:00 PM to 2:59 PM CDT
Tue, Jun 09, 2026 - 8:00 AM to 10:59 AM CDT
Thu, Jun 25, 2026 - 12:00 PM to 2:59 PM CDT
Tue, Jul 14, 2026 - 8:00 AM to 10:59 AM CDT
Thu, Jul 30, 2026 - 12:00 PM to 2:59 PM CDT
Tue, Aug 11, 2026 - 8:00 AM to 10:59 AM CDT
Thu, Aug 27, 2026 - 12:00 PM to 2:59 PM CDT
Tue, Sep 08, 2026 - 8:00 AM to 10:59 AM CDT
Thu, Sep 24, 2026 - 12:00 PM to 2:59 PM CDT
Tue, Oct 13, 2026 - 8:00 AM to 10:59 AM CDT
Thu, Oct 22, 2026 - 12:00 PM to 2:59 PM CDT
Tue, Nov 10, 2026 - 8:00 AM to 10:59 AM CST
Wed, Nov 25, 2026 - 12:00 PM to 2:59 PM CST
Tue, Dec 08, 2026 - 8:00 AM to 10:59 AM CST
Thu, Dec 24, 2026 - 12:00 PM to 2:59 PM CST

State Specific Details

Basic Course Information

Course Developer IIANC
Designed For All agents, from early to career to seasoned professionals, will benefit from this content. 

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